Technology

Alexa, Compete, and Other Educated Guesses

Hey you!  Yeah you, the one obsessing over your Alexa rank… you CEO, you “webmaster”, you marketing guy, you whomever you are…

STOP

Seriously… you people are driving me crazy with your Alexa rank whoring.  It’s the same few things over and over and over again that I hear:

  • WTF my traffic went up like eight fold and my Alexa ranking hasn’t changed!
  • OMG my Alexa ranking dropped like four million places but my traffic is still the same!

And I always answer with the same reply… Who fucking cares?!

First off you need to understand that the Alexa number has no bearing on your business in the slightest. It is a reflection of your business… and a cloudy one at that.  I know people that I swear would take a loss in traffic if it meant a gain on Alexa.  Where are your priorities?!

Second you need to understand that It’s an educated guess as to how your site may or may not being doing based on a very very very very small sample size of the entire Internet.  Do you even know a single person who has the Alexa Toolbar installed?

The last time I even HEARD of someone having the Alexa Toolbar installed I about punched them in the face for browsing my admin area (you know who you are) and having it prefollow all the delete links… luckily we did nightly backups.

Compete is even worse.  I have a property that was closed down in 2007 and they show I peaked my traffic in January of 2009… need I say more?

What about Hitwise vs comScore vs Nielsen?

Save your fucking cash… These giants will bend you over backwards, upside down, and rail you un-lubed till you’re broken and bleeding.  Ok that was a little strong but seriously… There are very few companies that should be subscribing to any of these services.  Unless you’re in the SEO market (and I mean providing SEO to clients), online marketing, or another broad sweeping / far reaching online company, you DON’T NEED IT.

You would do better to focus on improving your business rather than comparing yourself against your competitors… the real kicker is you’re comparing educated guesses against other educated guesses about numbers that really don’t matter!  If your competitor did 50% more sales than you are you going to know why from those numbers? No, you’re going to spend 200 hours looking at the numbers over and over again.

Nothing Else Matters

Instead, why not try looking at your competitors from the end user / customer’s point of view.  What do they offer that I don’t? How easy is it for me to checkout / purchase on their site compared to mine?  Then take an analytical top level approach to comparing your business. Where do they advertise?  Where does their traffic come from? Do they have an affiliate program?  One step further on the technical side you start asking… What is their page load time compared to mine? Where do they host? Do they use a CDN?

These are questions whose answers matter…

Don’t pay $30k – $50k a year for a service when you’re only interested in one market… hire someone full time to do nothing but run numbers for you.  It would be the same cost in the end except you’d employ more people and if you really wanted you could have them install the Alexa tool bar to bump up your fucking rank… groan

/endrant

Book Publisher Fail

Brendan sent me this article: Two Major Publishers To Hold Back E-Books

Yet another industry failing to get with the program…

First up:

“The right place for the e-book is after the hardcover but before the paperback,” said Carolyn Reidy, CEO of Simon & Schuster, which is owned by CBS Corp. “We believe some people will be disappointed. But with new [electronic] readers coming and sales booming, we need to do this now, before the installed base of e-book reading devices gets to a size where doing it would be impossible.”

The right place for what? for you to make the most profit while desperately clinging on to the last remaining shreds of your ancient and outdated business model?  Aaaaand you need to do this now because soon it won’t be an option? If you really think it’s going to stay an option because you switched now you should find a new job that’s not effected by the digital world.  Perhaps working as a farrier because I doubt that’s going to change much…

Next we have some more nonsense:

David Young, chief executive of the Hachette Book Group, said that Hachette, beginning in January or February, will delay the e-book publication of the vast majority of its titles for three to four months.

“We’re doing this to preserve our industry,” Mr. Young said. “I can’t sit back and watch years of building authors sold off at bargain-basement prices. It’s about the future of the business.”

At least this guy doesn’t sounds like he believes his own hype about preserving the model.  Instead he tries a creative spin, throwing in the word authors to make it sound like this is going to effect the authors.  The only thing that’s going to effect the amount these authors get paid is these jackasses slowing down sales to sell more books that have a higher profit margin.  The author will still make the same amount (most authors will anyway that have a standard contract).  If they were embracing the digital market they would probably be making even more money as the number of books they sell would be higher…  I’m not 100% sure on today’s ebook contracts with authors but I’m willing to bet they’re in favor of the publishers… And what is the deal with “bargain basement prices”?  You know, if you’re selling me an ebook that costs zero dollars to manufacture then yes, yes I expect a significantly reduced price.

And now for some quotes from the sensible crowd:

“In the Internet age you don’t enjoy the same degree of control,” said Eric Garland, CEO of BigChampagne, LLC, an online media measurement company in Beverly Hills, Calif. “You can’t create artificial scarcity by withholding content in one form and making it available later.”

An Amazon spokesman said, “Authors get the most publicity at launch and need to strike while the iron is hot. If readers can’t get their preferred format at that moment, they may buy a different book or just not buy a book at all.”

Thank you Eric (and nice name btw) and unnamed spokesperson of Amazon; the only thing this model is going to do is drive people to pirate the ebook and then they’ll never end up purchasing your product AT ALL… ebook or otherwise.  I’ve got an idea, let’s release music albums on CD and then 4 months later we’ll sell the electronic copy!  There’s no way that would effect the number of people who acquire an illegal copy OR effect the sales numbers across the board.

The final piece or retardation in this article:

Mr. Garland suggested that just as consumers now pay 99 cents for a song they want instead of $15 for an album, they may come to feel the same way about $25 hardcover best sellers. Once they become accustomed to paying $9.99 for a book, they won’t go back, he said.

Wow, analogy fail… CD album price is to digital track price as hardback price is to ebook price? First of all, there’s no fucking way I’d pay $25 for a new book and obviously I’m in the majority here.  Book prices have been increasing at a much faster pace than inflation and you’re offering the same damn thing you were 15 years ago.  I started buying used books almost exclusively because of the massive price difference.  I remember when softcovers were $4.99 and I used to read all the time.  Now they’re over three times that and I don’t read nearly as much as I used to.

So what I got out of that article is a few book publishers (so far) are flailing about, crying a lot, and trying to save their entire market instead of taking a few hints from… I don’t know, every other fucking industry that’s been effected by the digital age.  I can hear them now because they all sound the same, “but our industry is different, we’re not the same, whaaaaaaaaaaa”.

Google Chrome for Mac

A short post this time around… I just wanted to make sure people landing here (for whatever obscure reason) know that there is, at long last, an OS X build of Chrome.  While it’s not a full release I’ll take a Google beta over an alpha any day:

http://www.google.com/chrome

Get it while it’s hot!